Frequently Asked Questions

How to Buy and Watch

  1. Click on an event under the "Today's Events", "Upcoming Events", or "Past Events" slider.
  2. Select a pay-per-view option on the event player page and complete the purchase.
  3. To watch the recorded version, scroll down the site's homepage or on the desired channel page to find your event.
  4. If you cannot find a replay within 24 hours post-event, it's likely not available due to an issue experienced during the live broadcast.
  5. Some events may be subject to watch for only 30 days after they occur. After 30 days, those subject events will be uploaded to the AO2 Live Archives.

When will the replay be available?

A: In most cases, replays will be available to watch on-demand within 15 minutes of the event ending. In rarer cases, some events may take up to 24 hours to watch on-demand due to video production issues or network connectivity issues during the broadcast.

What is included with my package purchase?

A: Package purchases provide access to all live broadcasts and replays of the shows in the package.

What will my credit card statement show for my purchase?

A: Credit card transactions are processed by Rivur Suite Communications with RIVUR LIVE on your credit card statement.

If I'm not available to watch live, can I watch it later?

YES. With your stream or package purchases, you have access to the live event and all archived events that are included in your purchase option. Some events may be subject to removal after 30 days from when they occur.

Are downloads included with my purchase?

A: Tuff Hedeman purchases do not include MP4 downloads unless it is specified in the event description.

I don't see my account verification email when registering?

A: Please check your spam/junk folder of your registering email for an email from "Rivur" if you do not see it in your inbox. "Rivur Live", "Rivur Suite", or "Rivur Communications" is our video streaming platform provider.

Who do I contact with any problems viewing & downloading videos?

A: With any technology and internet, occasional issues with the signal may arise. There is a Viewing Tips page available that can help resolve most issues. If you're still experiencing a problem, please reply to your email purchase receipt or use the website's contact page.

Refunds and Exchanges

A: AO2 Live is provided on an "as is" basis. We will not have any liability to you for the quality, cancellation, or abandonment of any event, or the failure to show any event as scheduled or advertised, nor where you are unable to watch any event on any specific platform device. All pay-per-view sales are final: there are no refunds for any reason. If you've purchased the wrong event, we will exchange it for another event of the same value.